Refund Policy

60-Day Satisfaction Promise

If you’re not fully satisfied with your purchase, please contact our customer support team at this link to our Contact Page to request assistance.

Your order is protected by our 60-Day Satisfaction Promise — we’ll work with you to make it right according to the terms below. We recommend consistent use during this period so the product has adequate time to deliver results.

Keep-the-Product Option (Partial Refund)

If you prefer not to return the product, we may offer an optional partial refund with no return required.

Accepting this offer closes your order and ends the right to a further return. This option is discretionary and based on order history and usage feedback.

How to Request a Refund

• Step 1 — Contact Support:
  Email our team through this link to our Contact Page with the subject line “Refund Request – Order #_____”. Our agents will review your request and provide return instructions.


• Step 2 — Ship Your Return within 7 Calendar Days:
  Send back all bottles (empty or unopened) and any included bonuses or gifts within 7 days after receiving the return instructions. Include the packing slip inside the package.
  
  Use a trackable shipping method and email the tracking ID through this link to our Contact Page .
  
  Return shipping is the customer’s responsibility unless an incorrect or damaged item was shipped — in those cases, we’ll provide a prepaid label.
  
  We cannot accept C.O.D. deliveries or “Return to Sender.”

Return Address

Alphacur (C/O Fulfillment)
19655 E 35th Drive, Suite 100
Aurora, CO 80011 — USA

What Gets Refunded

• Eligible Amount: Product price paid.


• Refunds are issued to the original payment method only.

Processing Times

• Inspection & approval: typically 3–5 business days after the returned package arrives at our facility.
• Bank / issuer timing:
  Credit Card: 5–7 business days
  Debit Card: 5–10 business days
  A confirmation email will be sent once your refund is processed.

Eligibility Limits

To keep pricing fair for all customers:

• Bulk or reseller orders are not eligible.
• Suspected misuse (e.g., repeated returns or altered items) may require verification or be declined.

These details help us confirm the legitimacy of the request and better understand product usage patterns, as many customers report optimal results when following the recommended usage instructions.

Eligibility and final approval for any refund are determined in accordance with the criteria outlined in this Refund Policy.

Need Help?

For any questions, contact our Customer Support Team through this link to our Contact Page . We’re here to help make your experience simple and transparent.